Employment Opportunities

 
The New York Red Bulls are one of 19 teams that comprise the top-flight professional soccer league in the United States – Major League Soccer. On the field, the team is led by World Cup, European Championship and UEFA Champions League winner Thierry Henry and Australian World Cup star Tim Cahill. In March 2010, the Red Bulls moved into their new home, Red Bull Arena, a 25,000-seat soccer-specific stadium in Harrison, NJ, known as the top venue of its kind in the country.
 
The Red Bulls have qualified for the MLS Cup playoffs for three straight seasons and nine of the past 10 years. The New York Red Bulls are owned by Red Bull GmbH, the world’s No. 1 energy drink maker. For more information, log onto www.newyorkredbulls.com or call 1.877.RBSOCCER.
 
The following open positions are listed below.
 

 
 
POSITION SUMMARY
The Fan Services Account Executive is directly responsible for all revenue goals associated with a defined base of existing season ticket holders, including renewals, referrals, add-ons, groups and upgrades. This is achieved by providing world-class service, building excellent relationships with accounts, and delivering customized communications, events, programs, and benefits to the Red Bulls’ season ticket holders. Not only does the Fan Services Account Executive strive to improve season ticket holder retention rates by enhancing the fan experience, but a strong emphasis is also placed on growing the full season ticket holder base through referrals and prospecting.
ESSENTIAL FUNCTIONS
  •  Manage, upsell and renew a  personal portfolio of New York Red Bulls’ season ticket holders
  •  Deliver a superior customer experience by building and maintaining long-lasting relationships, providing proactive service and exceeding STH/fan expectations
  •  Assist in coordinating annual season ticket holder events, mailings, gifting, renewal campaigns, brochure designs, relocation events, and fence-sitter initiatives
  •  Liaise between internal and external departments to ensure all STHs’ expectations are being met
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities
EDUCATION
  • Bachelor's degree from an accredited college/university
EXPERIENCE
  • Minimum of 3 years experience in customer service/hospitality, loyalty marketing, event   management, and/or sales
  • Exceptional analytical, planning and project management skills
  • Excellent written and verbal communication skills
  • Team player in a fast-paced environment
  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required
  • Comfort and experience interfacing with various levels of staff and management
  • Able to work varying schedules, including all Red Bulls home matches, some nights & weekends  
Due to the cyclical nature of the entertainment industry, the employee may be required to work varying schedules to reflect the business needs of the company.
 
Red Bull New York provides comprehensive benefits offerings to all full-time employees. Our benefits include medical and dental insurance, 401(k) plan, flexible spending accounts, tuition reimbursement, life insurance, health and wellness benefits, and a paid time-off program.
 
Red Bull New York is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.
 
 

 
 
POSITION SUMMARY
The team seeks an individual who will be primarily responsible for selling season, partial and group tickets via telemarketing, electronic mail, fax and other communication means. He/She will also service accounts, work all regular season games performing various duties ranging from fan services, operations to marketing activation. You will be expected to positively contribute to our overall fan base development objectives.
 
The ideal candidate should be aggressive, competitive, professional, mature, self-starting and committed to the sports industry. He/She must demonstrate previous involvement in a wide range of activities or clubs. Prior telemarketing and/or sales experience is preferred but not essential. Any experience working for a team, athletic department, or event is beneficial. Strong communication skills are a necessity. College degree required. Enrollment in Inside Sales may last between six (6) and nine (9) months, after which time successful candidates may be offered full-time sales positions or have their program extended. Inside Sales Reps will learn all aspects of the team’s services and programs, and will gain valuable sales experience.
JOB DESCRIPTION
  • 90% of time spent on inside phone work (100 calls/day) – 10% on outside events
  • Emails and direct mail follow-up with information on programs
  • Follow-up phone calls that may include special offers
  • Follow-up calls to walk-up buyers, web order lists, data capture lists, etc
  • Assisting with gameday activities, including on-field events and Fan Services Table
  • Any other special games or projects in need of support
EVALUATION CRITERIA
A number of factors will be considered when evaluating a candidate at the end of the Inside Sales program, including but not limited to sales performance/production. The minimum sales production for each Inside Sales candidate is $8,000 in ticket revenue per month, and may be broken down to include game-by-game ticket goals as well. There is no guarantee of full-time employment upon your accepting a position in the Inside Sales program, or after the successful completion of this program.
 
 

 
 
POSITION SUMMARY
The New York Red Bulls of Major League Soccer are currently looking to add experienced coaches to our player development staff. Positions available are within our grassroots training programs for the 2015 seasons. Positions are available in both NJ and NY including Westchester, Long Island, and NYC.
To learn more about the positions please, click here.
Application Criteria
  • Must have previous coaching experience
  • Hold a recognized coaching qualification
  • Be over the age of 21
Interview Dates & Location
  • Metuchen NJ, December 10, 2014 – Sportsplex
  • Tarrytown NY, December 17, 2014 – On Track Sports
  • Syosset NY, January 28, 2015 – Long Island Sports Hub
  • Metuchen NJ, March 11, 2015 - Sportsplex

APPLY FOR THIS POSITION


 
 
POSITION SUMMARY
The Ticketing Solution Manager is responsible for all aspects of supporting the Red Bull Arena’s ticketing needs.  This individual will work closely with the Sales and Fan Services staff to ensure a high level of client satisfaction with all ticketing systems, products and support. This position will also evaluate day-to-day ticketing needs as well as the projects long-term business goals.
ESSENTIAL FUNCTIONS
Ticketing responsibilities
  • Create events, packages and items in Ticketing solution – Ticketmaster/Archtics
  • Create and manage users, their privileges and access
  • Assist in account merges and cleanup of data
  • Act as primary contact with ticketing solution – Ticketmaster/Archtics
  • Investigate and pursue options for implementing new sales initiatives and system wide efficiencies
  • Maintain constant communication with Relationship Mgr from ticketing solution, managing such things like notification of high volume days.
  • Communicate testing progress and issues with Upgrade Project Team
  • Facilitate creative needs for Ticket Ops (price maps, web graphics, etc.)
Collaborate with Sales Staff and other Internal Departments
  • Create reports as requested
  • Training and ongoing support for staff in ticket software application and best practices
  • Create and manage group offers and personalized landing pages
  • Distribute new sales leads based on rep performance
  • Create lead lists for each sales rep in ticketing solution to allow for more efficient way of identifying leads for contact
  • Identify time saving tips and tricks on how to better use ticketing solution
  • Create information sheets for sales team to reference when new event or offer is available
  • Provide mailing lists for mail out sales initiatives
  • Work with Finance on month Commissions for Sales team
Web and Email
  • Work with Marketing to build, test and send email marketing correspondence
  • Collaborate with the Creative and Marketing departments to build webpages to promote and sell tickets and packages
  • Build, schedule and place ads on our ticketing site to promote various upcoming events, packages and ticket offers
  • Provide links for promoting tickets to communications, marketing and sponsorships
  • Create and manage online forms for customer inquiry collection
  • Tag customers as inquirers to track ROI
Game Day  
  • Handle and resolve any escalating issues at the gates as they pertain to customer service and ticketing needs
  • Process Game Day ADA seat relocations as requested in Box office B and Guest Services
  • Email game statistics to MLS and internal VIP’s
  • Assist in managing part time box office staff, including assisting in cash checkout when needed
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
  • Strong written and verbal communications skills
  • Proven ability to communicate with both business and technology leads
  • Ability to understand the breadth and complexity of business issues and their impact on technologies
  • Be expert with Microsoft Excel and Word
  • Due to the cyclical nature of the entertainment industry, the employee may be required to work varying schedules to reflect the business needs of the company.
EDUCATION
  • College degree required
EXPERIENCE
  •  Minimum two years Ticketmaster/Archtics ticketing experience required.
Red Bull New York provides comprehensive benefits offerings to all full-time employees. Our benefits include medical and dental insurance, 401(k) plan, flexible spending accounts, tuition reimbursement, life insurance, health and wellness benefits, and a paid time-off program.
 
Red Bull New York is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.