Red Bull Arena Policies

ACCESSIBLE SEATING

ACCESSIBLE PARKING

ACCOUNT MANAGER

  •  To manage your tickets, send tickets to friends or family, pay off your invoices and more.
  • View Account Manager

ADDRESS

  • The mailing address is 600 Cape May Street, Harrison, NJ 07029. 
  • Red Bull Arena is located near the intersection of Cape May Street and Frank E. Rodgers Boulevard in Harrison, New Jersey. 

ADMISSION POLICIES

  • All children two (2) years of age or older will need their own individual ticket.  If a child will be in a baby seat carrier though, a ticket is needed for the carrier.
  • Gates will open at least 60 minutes prior to the start of the match for General Admission.  We strongly encourage guests to enter the Arena as early as possible to avoid delays. To confirm opening times, contact us.
  • The Provident Bank Suite Lounge, Audi Club Seat Lounge and Bulls' Corner will typically open two (2) hours prior to the start of the match. Admission to these areas is restricted to premium ticket holders. To confirm opening times, contact us.
  • All seating in the Arena is reserved for guests with valid tickets for the specific event.
  • Exit/Reentry to the stadium is prohibited.
  • All guests entering the Arena are subject to a search.  Refusal may be grounds to prohibit admission.  For more information, see Search.
  • Red Bull Arena is a mobile ticket facility.  Please download the New York Red Bulls app to access tickets through TicketMaster.

ALCOHOL POLICIES

  • Guests will not be permitted to bring alcoholic beverages into the Arena.
  • Guests will not be allowed to enter the Arena if they appear to be intoxicated.
  • Limit of two (2) alcoholic beverages per possession.
  • By New Jersey State law, alcoholic beverages are not vended in the seating areas.
  • All guests must provide valid proof of age.
  • Alcohol sales are shut off at the 65th minute of soccer matches or earlier at management’s discretion.
  • For other events including concerts and sporting events, Arena management will determine the shut off time on a case by case basis.
  • Intoxicated and disorderly behavior as well as violation of any alcohol policy will result in ejection from the Arena without refund and could result in the loss of Red Membership.

ANIMALS

  • Animals, with the exception of service animals, are NOT permitted into the Stadium.
  • View Guests with Disabilities page for more information on service animals.

ATMS (AUTOMATIC TELLER MACHINES)

  • Located at the top of all four (4) general Gate entrances on the 100 Level of the concourse.

BABY CHANGING STATIONS

  • All bathrooms on the concourse have baby changing stations.
  • The bathrooms by Gate B on the plaza level have baby changing stations.
  • Bathrooms in the Provident Bank Suite Lounge, Audi Club, and Bulls’ Corner all have baby changing stations.

BAG POLICY

  • See Prohibited Items.

BANNERS

  • See Prohibited and Permitted Items.

BEER GARDEN/BIERGARTEN

  • Located between Gates B1 and C.
  • A place where guests can participate in activities, games, photo opportunities, and watch performances by local bands.  
  • There is no age restriction, but this area does require a ticket to that event.
  • The outer gate closes half an hour prior to the announced kick of the match but will still be accessible from the Plaza Level.
  • This space is not in use for every event. To confirm if open, contact us.
  • View Biergarten Page

BOX OFFICE/TICKET INFORMATION

BULLEVARD

  • A free soccer experience located on Pete Higgins Blvd., and the Gate B Plaza outside of Red Bull Arena.
  • This area is weather dependent. To confirm if open, contact us.
  • Only open for MLS matches on Fridays, Saturdays, or Sundays.
  • View BULLevard page.

BULLSHOP

  • See Merchandise

CAMERAS

  • See Prohibited and Permitted Items

CHARGING STATIONS

  • Located atop Sections 101, 127, 118, 125, and 227.
  • For Red Bulls’ matches, also located at BULLevard Sales Tent and the Horizon Zone atop Section 126.

CHILDREN’S ENTRY

  • All children two (2) years of age or older will need their own individual ticket.  If a child will be in a baby seat carrier though, a ticket is needed for the carrier.
  • See also Admission Policies.
  • For strollers, diaper bags, and baby seat carriers, please refer to Permitted and Prohibited Items.
  • A child identification wristband is available at Guest Services inside of Gate B on the Plaza level.
  • See Maps.

CLOSED CAPTIONING

COMPUTERS/TABLETS

  • See Prohibited and Permitted Items

CONCESSIONS 

  • There are nine (9) Concession Stands located on the concourse atop the 100 Level.
  • There is one (1) Concession Stand located on the 200 Level of the East Side of the building.  
  • View Concessions page.

CONTACT US

DESIGNATED DRIVER BOOTH

  • Located on the Concourse Level atop Section 114 from gates opening until halftime.
  • Only open for MLS matches.

DIRECTIONS

E-CIGARETTES

  • See Smoking

ELEVATORS

  • For guests with disabilities, hospitality ticket holders, and Team Members with proper credentials.
  • Located in the middle of the West Building and on the East Side of the Arena by Sections 127 and 227 and the East VIP entrance
  • See Maps

EXIT/REENTRY POLICY

  • See Admissions Policies

FAMILY RESTROOMS

  • See Restrooms

FAN FEST

  • For Red Bulls’ matches, see BULLevard page.
  • For other events, the areas of Pete Higgins Blvd. and the Gate B Plaza outside of Red Bull Arena can be used. To confirm if open, contact us.

FIELD SEATS

  • Accessed via the Northeast tunnel.
  • A wristband is required and can be obtained from the Northeast tunnel entry inside Gate C on the Plaza Level or the West VIP Lobby (event dependent).
  • See Maps
  • Not offered for every event. To confirm if offered, contact us.

FIRST AID

  • Located on the 100 Level concourse near Section 106 in the southwest corner of Red Bull Arena. 
  • See Maps
  • For immediate assistance, notify the nearest Guest Services and Safety/Security Representatives located atop each section or the nearest Emergency Medical Technician.

FLAGS

  • See Prohibited and Permitted Items

FOOD

GATE OPENINGS

  • VIP Entries typically open two (2) hours prior to the announced event time.
  • General Entries open no later than 60 minutes prior to the announced event time.
  • Non-MLS matches may have different entry times. To confirm opening times, contact us.

GENDER NEUTRAL RESTROOMS

  • See Restrooms

GUEST SERVICES

  • Located inside of Gate B (backside of Box Office B) on the Plaza Level. 
  • See Maps
  • Contact Guest Services at RBNYHelp on Twitter.

INSTRUMENTS

  • See Prohibited and Permitted Items

INTERACTIVE ZONE

  • See Fan Fest

LACTATION PODS

  • Located by the East Elevator on Plaza Level (below Sections 126/127) and atop Section 113 on Concourse Level (by 19Thirty5 Lounge).
  • See Maps
  • The code for the door can be obtained by seeing Guest Services.

LOST AND FOUND

  • During Event Days, Lost and Found will be located at the Guest Services window inside of Gate B (backside of Box Office B) on the Plaza Level.
  • See Maps
  • Post-Match and on non-event days, Lost and Found will be located in the Safety and Security Office off the South Lot.  For more information, contact us.

MAINTENANCE

  • If you see a cleanliness or maintenance issue, please bring it to the attention of any staff member and the proper personnel will be dispatched to handle the issue.

MAPS

  • Plaza Level

Coming Soon

  • 100 Level Concourse

Coming Soon

  • 200 Level Concourse

Coming Soon

  • Red Bulls MLS seating map.  
  • For other events, visit TicketMaster for the appropriate seating map.

MEDICAL SERVICES

  • See First Aid

MEMBERS+ & TRAILER

MERCHANDISE

  • The Bullshop is located in the southwest corner of the 100 Level of the concourse atop Section 106 and 107. (See Maps)
  • The Red Bulls Street Shop is located on the outside of the West Building next to Box Office A off Pete Higgins Blvd. This is currently being renovated and an open date has not yet been decided (See Maps)
  • Stands are located on the Concourse Level at Honda Gate (Section 103), Gate B (Section 115), Gate C (Section 122), Gate D (Section 130), Sections 105 (Customization), 123, 126, and 226. (See Maps)
  • Merchandise can also be purchased online here.
  • Merchandise may not be sold or resold on Red Bull Arena property or areas adjacent to Red Bull Arena. 

MLS (MAJOR LEAGUE SOCCER) CODE OF CONDUCT

Major League Soccer and each of its Clubs are committed to creating a safe, comfortable, and enjoyable match-day experience for all fans visiting MLS stadiums and facilities. MLS and its Clubs are also deeply committed to fostering an inclusive environment, free of discrimination and harassment. This Fan Code of Conduct addresses conduct that is inconsistent with these goals and detracts from the match-day experience.

The following conduct is prohibited in the Stadium and all parking lots, facilities and areas controlled by the Club or MLS:

  • Behavior that is unruly, disruptive, threatening or violent in nature, including verbal or physical harassment of match officials, players, staff or fans
  • Conduct that is illegal
  • Conduct that results in damage to the venue or other personal property
  • Displaying signs, symbols, images, using language or making gestures that are threatening, abusive, or discriminatory, including on the basis of race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation
  • Displaying signs, symbols or images for commercial purposes or for electioneering, campaigning or advocating for or against any candidate, political party, legislative issue, or government action
  • Entering or attempting to enter the field, the field track, the tunnel or any other location other than that permitted by the fan’s ticket or credential
  • Possession of an unauthorized pyrotechnic device, smoke or firework or other Prohibited Items*
  • Throwing objects of any kind, including streamers
  • Failing to follow requests from venue staff regarding stadium operations, policies and emergency response procedures
  • Declining to promptly return a ball that enters the stands
  • Irresponsible use or consumption of alcohol or other substances
  • Making unauthorized transmissions or play-by-play accounts of the match
  • Any behavior that otherwise targets other fans or interferes with other fans’ enjoyment of the game

Any fan who violates any of these provisions may be subject to penalty, including, but not limited to, ejection without refund, loss of ticket privileges for future games and revocation of season tickets. Any fan who (1) conducts themselves in an extremely disruptive or dangerous manner (“Level 1 Offenses”), or (2) commits multiple violations during a 12-month period, may be banned from attending future MLS matches for up to a year or longer. Level 1 Offenses include, but are not limited to, violent behavior, threatening, abusive or discriminatory conduct or language, trespassing or throwing objects onto the field, use or possession of unauthorized pyrotechnics or other dangerous Prohibited Items, or illegal conduct.

Depending on the nature and severity of the violation, individuals who violate this Fan Code of Conduct may be required to submit a written request for readmission and participate in an online Fan Code of Conduct Education Class (FCEC) in order to be reinstated.

Please note that MLS and its Clubs reserve the right to refuse entry to anyone who has engaged in harassment of match officials, opposing team members, staff or other fans or who have otherwise violated this Code of Conduct using social or digital media or other forms of communication.

MOBILITY ASSISTANCE

NOISEMAKERS

  • See Prohibited and Permitted Items

NURSING SUITE

  • See Lactation Pods

P/A ANNOUNCEMENTS

  • Please be attentive to P/A announcements in the facility. In the event of an emergency, instructions for guests will be transmitted over the P/A system and on the video boards. 

PARKING

PAT DOWN POLICY

  • See Search Procedures

PERMITTED ITEMS

  • Umbrellas are allowed in Red Bull Arena, but may not be opened while inside the Arena.
  • Bringing bags into the Arena is strongly discouraged, however, bags not on the prohibited items list smaller than 14" x 14" x 6" are permitted into Red Bull Arena. All bags will be inspected and tagged.
  • Modest amount of food in a clear one (1) gallon sized bag or smaller for inspection with all items inside being visible.
  • One sealed bottle of water of less than 20 ounces (seal will be broken and cap taken upon entering Red Bull Arena).
  • Flags no bigger than 3’ x 5’ without poles are permitted. Flags must be event related and may not cover any Arena signage.  All flags or banners deemed inappropriate by Arena management are subject to removal.
  • Laptops and tablet devices without bags. All must be powered on during entry.
  • Small, fold-up umbrella strollers are allowed in Red Bull Arena. Fold-up strollers should be stored under your seat. Strollers that cannot fit under your seat will not be permitted. 
  • Baby seat carriers are permitted but will require a ticket for the carrier.
  • For more information or to confirm anything for a specific event, contact us.

PLAYER ENTRY AND BENCHES

  • Teams will enter at midfield from the west side of the Arena between Sections 109 and 110, which is the same side the player benches are located. The Red Bulls player bench will be located in front of Section 109. 

PROHIBITED ITEMS & BAG POLICY

  • No Luggage, Computer Bags, Briefcases, Backpacks, Large Purses, Camera Cases, Coolers of any kind, Thermoses or Ice Chests of any size permitted
  • No other bags larger than 14”x14”x6” permitted
  • Weapons
  • Bottles, cans, coolers, containers
  • Noisemakers, plastic horns, air horns, whistles, drums, musical instruments of any kind
  • Fireworks, flares, smoke bombs or any similar type item
  • Pets or animals of any kind with the exception of certified service animals
  • Selfie sticks, professional camera equipment, tripods, laser pointers, etc.
  • Water guns, toy/replica type weapons, squirt bottles, soap bubbles, etc.
  • Beach balls, frisbees, balloons, skateboards, hoverboards, rollerblades, brooms, skates, etc.
  • Streamers or confetti
  • Face masks or face coverings
  • Strollers that do not fit under the seats

Prohibited items discovered during inspections at the Arena entrances must either be returned to the owner’s vehicle or discarded. The Arena will not provide a storage area for these items.  Unlawful items that are discovered during security inspections are subject to confiscation and the person in possession of those items subject to arrest.  Guests arriving by mass transit must take particular caution not to bring any prohibited items, as no exceptions will be made.  Thank you for your continued cooperation and please be assured that the comfort and safety of all our guests is our primary goal.  For more information or to confirm anything for a specific event, contact us

PUBLIC TRANSPORTATION

RAMPS

  • There is a ramp located by Gate D
  • See Maps

REENTRY

  • Exit/Reentry to the stadium is prohibited.
  • For more information, see Admissions Policy

RESTROOMS

  • There are 3 portable restrooms outside of Gate C.  
  • There are 2 restrooms on the Plaza Level inside Gate B.
  • There are 15 restrooms located on the 100 Level concourse.
  • There are 4 restrooms located on the 200 Level concourse.  
  • Family/Gender Neutral restrooms are located atop Sections 105 and 126 (See Maps)  All restrooms are designed for guests with disabilities.
  • See Baby Changing Stations for locations.

SCHEDULE

SEARCH PROCEDURES

  • To ensure the highest level of safety and security, all guests will be subject to a courteous screening upon entry by Safety/Security Representatives which, on occasion, may include a pat-down screening by a same-gender team member. All bags and vehicles will be subject to inspection upon entry. Guests that refuse to be patted down and/or refuse to have their bags or vehicle inspected will not be admitted.

SEATING MAP

  • See Maps

SENSORY SENSITIVE ACCOMMODATIONS

  • Sensory sacks are available at Guest Services (See Maps).
  • The Sensory Room is available by going to Guest Services.

SHUTTLE SERVICE

SMOKING

  • Smoking and E-Cigarettes/Vapor Smoking devices are permitted only on the Plaza Level.

TAILGATING

  • Tailgating is not permitted in the Harrison Public Parking lots.  
  • For an alternative, see Beer Garden/Biergarten.

TICKET POLICY

UMBRELLAS

  • See Permitted Items.

VIDEO BOARD MESSAGES

  • Open to Red Members and Group Buyers.
  • Deadline three (3) business days prior to match day (MLS matches only).
  • To request, contact us.

VIP ENTRANCES

  • The West VIP Entrance for Suites, Managers Box, Field Seat and Club Seat Holders is located in the West Building of Red Bull Arena between Honda Gate and Gate B.  Access through this entrance is restricted to premium ticket holders (See Maps).
  • The East VIP Entrance for Club Seat Holders is located between Gates C and D (closer to Gate D) off of the East Lot.  This entrance is not open for all events.*

VUVUZELAS

  • See Prohibited Items

WATER FOUNTAINS

  • Located atop Sections 105, 114, 122, 130, and 224.

WIFI

  • Guests can use the -RBA FREE WIFI- network.

WILL CALL

SEATING MAP

TICKET INFORMATION