Frequently Asked Questions

Who qualifies for this program?

FIRST MATCH ON US is available to fans who have never attended a Red Bull New York match before. Tickets are available on a first come first serve basis. 

Why am I not eligible? 

FIRST MATCH ON US is only available to fans who have never attended a Red Bull New York match before. If you are not eligible, you may still receive information about other ticket offers. 

Do First Match On Us tickets ever sell out?

Yes, a limited number of First Match On Us tickets are allotted for each match. Redemption is subject to availability on a match-by-match basis.

What matches are eligible for my free tickets?

Most of our regular season matches will be available to redeem your First Match On Us. Check this page periodically as we update the fans with the latest eligible match. The Orlando match on 8/1 is exempt from FIRST MATCH ON US tickets. 

How many free tickets can I claim?

You can claim up to two free tickets with your code, with options to buy more add-ons. 

How do I sign up for tickets?

Eligible fans will receive an email series and ultimately a redemption code to claim their ticket via Fevo. 

Is ADA seating available? How do I get accessible seats?

Once you've selected your match for First Match On Us and selected your seats, send an email to tickets@redbullnewyork.com with your information and the date of the match you chose, and we will work to accommodate this request. Please note that ADA seating is limited, and is only available on a first come, first served basis.

What if I select the wrong match or want to switch?

Please email tickets@redbullnewyork.com and we can make a one-time exception to cancel your order and allow you to reselect the match of your choice.

How do I select the match/seats?

Once you receive your unique code via email, you can follow the link found in the same email to claim your tickets.

How do I access my tickets? 

You can expect an automated email with instructions on how to access your tickets. Please note that a limited number of tickets per match will be available, which can be claimed on a first come, first served basis.

Can I move my seats to sit with someone else who’s going after I’ve selected my seat?

Unfortunately, we are unable to move seat locations once you've selected your seats.

Can I forward my tickets?

Yes, you can forward your tickets to another fan that has never attended a match to attend with you. Tickets are not eligible for resale, and any tickets found in violation will be canceled.

I did not receive an email to redeem my tickets, why not?

You should receive a text message to the phone number entered during the First Match On Us registration process. You should receive texts welcoming you to RBNY’s text club as well as to the First Match On Us Program. You will also receive an email at the address you used during the registration process that contains your unique link to claim your First Match On Us tickets. If you did not receive an email or text message, please email tickets@redbullnewyork.com.

Who qualifies for this program?

FIRST MATCH ON US is available to fans who have never attended a Red Bull New York match before. Tickets are available on a first come first serve basis. 

Why am I not eligible? 

FIRST MATCH ON US is only available to fans who have never attended a Red Bull New York match before. If you are not eligible, you may still receive information about other ticket offers. 

Do First Match On Us tickets ever sell out?

Yes, a limited number of First Match On Us tickets are allotted for each match. Redemption is subject to availability on a match-by-match basis.

What matches are eligible for my free tickets?

Most of our regular season matches will be available to redeem your First Match On Us. Check this page periodically as we update the fans with the latest eligible match. The Orlando match on 8/1 is exempt from FIRST MATCH ON US tickets. 

How many free tickets can I claim?

You can claim up to two free tickets with your code, with options to buy more add-ons. 

How do I sign up for tickets?

Eligible fans will receive an email series and ultimately a redemption code to claim their ticket via Fevo. 

Is ADA seating available? How do I get accessible seats?

Once you've selected your match for First Match On Us and selected your seats, send an email to tickets@redbullnewyork.com with your information and the date of the match you chose, and we will work to accommodate this request. Please note that ADA seating is limited, and is only available on a first come, first served basis.

What if I select the wrong match or want to switch?

Please email tickets@redbullnewyork.com and we can make a one-time exception to cancel your order and allow you to reselect the match of your choice.

How do I select the match/seats?

Once you receive your unique code via email, you can follow the link found in the same email to claim your tickets.

How do I access my tickets? 

You can expect an automated email with instructions on how to access your tickets. Please note that a limited number of tickets per match will be available, which can be claimed on a first come, first served basis.

Can I move my seats to sit with someone else who’s going after I’ve selected my seat?

Unfortunately, we are unable to move seat locations once you've selected your seats.

Can I forward my tickets?

Yes, you can forward your tickets to another fan that has never attended a match to attend with you. Tickets are not eligible for resale, and any tickets found in violation will be canceled.

I did not receive an email to redeem my tickets, why not?

You should receive a text message to the phone number entered during the First Match On Us registration process. You should receive texts welcoming you to RBNY’s text club as well as to the First Match On Us Program. You will also receive an email at the address you used during the registration process that contains your unique link to claim your First Match On Us tickets. If you did not receive an email or text message, please email tickets@redbullnewyork.com.