HARRISON, N.J. (August 16, 2017) – For the second consecutive season, the New York Red Bulls have earned the top score in the J.D. Power Fan Experience StudySM, released today. New York’s score of 819 points was the highest overall score among any of the 67 teams surveyed across 11 U.S. markets, including 11 teams in the New York area.
"Earning this recognition for the second consecutive year is a true testament to the dedication our entire staff puts forth each and every match day," said Marc de Grandpre, Red Bulls General Manager. "We feel it's a privilege to serve the most passionate fan base in professional sports and look forward to continuing to deliver the best fan experience in the New York metropolitan area."
The Red Bulls led the designated New York area in five of the seven individual categories, including ticket purchase (832), security and ushers (844), seating area and game experience (849), food and beverage (780), and game arrival (802).
The study measures fan satisfaction with their overall experience at major pro sporting events. Fan satisfaction is evaluated across seven factors (in order of importance): seating area and game experience; security and ushers; leaving the game; arriving at the game; food and beverage; ticket purchase; and souvenirs and merchandise. Satisfaction is measured on a 1,000-point scale. Additional factors that are measured but not included in the official ranking are loyalty and future intentions; team performance (on-field); and team image.
View the full press release from J.D. Power online at http://www.jdpower/pr-id/2017126
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.