The New York Red Bulls are thrilled with Governor Murphy’s recent announcement that will allow events to return to full capacity. We look forward to welcoming our Red Members, Supporters and all loyal fans back to Red Bull Arena at near full capacity in order to comply with MLS guidelines.

We continue to review and update our stadium policies and protocols as our commitment to the health and safety of our fans and staff remains our top priority.

We strongly encourage you to read the Matchday FAQs below, as some of our policies and protocols have changed from our previous limited capacity matches.

All policies are subject to change as may be required by the State of New Jersey and/or Major League Soccer, so be sure to check back on this Web page and to closely monitor all ticketing communications for the most current guidance Be sure to check back on this webpage frequently.

Click here for more information regarding our health and safety procedures.

Preparing / Arriving

Am I required to have a negative COVID-19 test result or be fully vaccinated before arriving?

Guests are not required to be fully vaccinated or produce a negative COVID-19 test result before arriving. Affirmative acceptance of the New York Red Bulls 2021 Ticket Policy inclusive of the Major League Soccer Health Promise will be required as part of the arena health and safety entry procedures.

Am I required to wear a face mask at Red Bull Arena?

While masks are no longer required in outdoor and indoor spaces, we strongly encourage mask wearing while on arena premises.

How do I get to Red Bull Arena?

Red Bull Arena is located at 600 Cape May Street in Harrison, New Jersey and is accessible by public transportation. Visit our Transportation Hub for more information on how to get to the arena. Please note that the pre-game and post-game shuttle between Red Bull Arena and Newark-Penn will not be running.

Where should I park?

There are various public parking options within the Harrison and Newark areas. Visit our Transportation Hub for more information on where to park.

What time should I arrive at Red Bull Arena?

Gates will open at least 60 minutes prior to the start of the match for General Admission. In an effort to reduce crowding on ingress, we are encouraging guests to stagger arrival times based on the following:

  • Guests seated in sections ending in odd numbers should plan to arrive 30-60 minutes prior to the announced kickoff time.
  • Guests seated in sections ending in even numbers should plan to arrive 15-45 minutes prior to the announced kickoff time.

What entrance should I use?

Guests are encouraged to enter the arena through the gate closest to their section. See the map below for suggested gate entry. This gate will also be listed on your ticket.

2021 Red Bull Arena Map

Can I bring a bag?

Only bags under 4”x7” will be permitted into Red Bull Arena. Medical and Baby Bags are an exception but will be subject to an X-Ray search.

Can I bring my own food?

Outside food or beverage is not permitted into the arena at this time.

Is the BULLevard open?

The BULLevard is now open. Click here to learn more. We will also be offering a Virtual BULLevard experience for fans. Go HERE to play and complete your scorecard to be entered to win prizes! And don’t forget to visit our new interactive Hero Mirror inside the Horizon BCBSNJ Gate before kickoff!

Is the Biergarten open?

The Biergarten is currently open. You can enter the Biergarten three hours prior to kickoff.

Ticketing Information

How can I purchase tickets?

We offer various ticket options for you to enjoy matches at Red Bull Arena! Click here to learn more about our Red Memberships and Flex Plans, or visit Ticketmaster.com for single match tickets.

Are ADA seats/accommodations available?

Yes. For more information, please email fanservices@newyorkredbulls.com or call us at 1.877.727.6223

How do I access my tickets?

Red Bull Arena is a mobile-only ticket facility. Please download the New York Red Bulls app to access your tickets through the Manage My Tickets tile.

Can I add my tickets to my phone’s wallet?

Yes! It is recommended that you add your ticket(s) to your Apple Wallet or Google Pay* so that you can easily enter using Tap & Go Mobile all season, which lessens the need to rely on Wi-Fi and data to enter the arena. Download the New York Red Bulls App to access your tickets and add to your phone’s wallet.

*Tap & Go Mobile tickets are currently available for iPhone users only. All Android users should continue to add tickets to their Google Pay and scan tickets as normal.

What is Tap & Go Mobile entry?

Scanning your ticket will be a breeze in 2021 with Tap & Go technology. Add your ticket to your Apple Wallet* before you arrive, so all you have to do is tap your phone and you’re in!

Open the app now to add tickets to your Apple Wallet or Google Pay OR download the New York Red Bulls App!

*Tap & Go Mobile tickets are currently available for iPhone users only. All Android users should continue to add tickets to their Google Pay and scan tickets as normal.

Can I transfer my tickets to someone else?

Yes. You can transfer tickets to friends and family through the New York Red Bulls app by selecting MANAGE MY TICKETS. Please note that the transferee will need to accept our ticketing policies inclusive of the MLS health promise before the tickets are effectively transferred.

You can also transfer tickets through your online account manager CLICK HERE.

Can I resell my tickets?

Yes. You can resell your tickets through the New York Red Bulls app by selecting MANAGE MY TICKETS and selecting “Sell” for the desired tickets on TM+.

Can I print my tickets at home?

All tickets to matches at Red Bull Arena are mobile-only and can be accessed through the New York Red Bulls app. If you do not have a smartphone, please call us at 1.877.727.6223

Arena Information

What safety protocols are in place at the arena?

We continue to monitor and adjust our safety protocols and procedures to keep all our guests safe. Please visit our Health and Safety page to learn more.

Is Red Bull Arena a cashless venue?

Yes, Red Bull Arena has moved to being a cashless venue in order to safely welcome fans back and also increase concession line efficiency. Debit or credit cards, pre-paid credit cards, Member eCash, Google Pay and Apple Pay are all accepted. Mobile-ordering is the recommended option for concessions and will be available through the New York Red Bulls app.

Will concessions be open?

A limited number of concessions will be open. Mobile-ordering and touchless mobile payments for concessions will be available through the New York Red Bulls app. We recommend visiting or ordering from the concession stand(s) closest to your section to reduce crowding on the concourse. See the map below to view closest open concessions stands. In addition to the list below, there will be numerous portable concessions set up around the Arena.

  • 133 Chicken Coop
  • 126 Boardwalk
  • 124 Fat Rooster
  • 116/117 Chicken Coop
2021 Red Bull Arena Map

Can I order concessions from my mobile device?

Yes! Mobile-ordering is the recommended option for concessions and will be available through the New York Red Bulls app.

Will the BULLShop be open?

Yes. Please note that capacity for in-person shopping at the BULLShop will still be limited at this time.

Where can I eat or drink?

We strongly encourage you to consume all food and beverage at your seats unless you have access to the Audi Club.

Will Bulls’ Corner be open?

Bulls’ Corner is now open for Red Members with access.

Is there WiFi at the arena?

Yes. Guests can use the -RBA FREE WIFI- network.

Are standing-room areas available (Heineken Star Bar and Blue Point Dock)?

Yes. Both the Heineken Star Bar and Blue Point Dock standing-room areas will be available. While not required, safe distancing is still encouraged in these areas

Is the Sensory Room available?

The Sensory Room will not be available at this time. Please contact Fan Services at 1.877.727.6223 if you are in need of other accommodations or visit Guest Services on matchday.

If I still have more questions, who should I contact?

More arena information can be found in our Arena Guide. Please contact Fan Services at 1.877.727.6223 should you have additional questions.

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