We continue to review and update our stadium policies and protocols as our commitment to the health and safety of our fans and staff remains our top priority.
We strongly encourage you to read the Matchday FAQs below for the most up-to-date information regarding your matchday experience.
All policies are subject to change as may be required by the State of New Jersey and/or Major League Soccer, so be sure to check back on this Web page and to closely monitor all ticketing communications for the most current guidance.
Preparing / Arriving
Am I required to have a negative COVID-19 test result or be fully vaccinated before arriving?
Guests are not required to be fully vaccinated or produce a negative COVID-19 test result before arriving. Affirmative acceptance of the New York Red Bulls Ticket Policy inclusive of the Major League Soccer Health Promise will be required as part of the arena health and safety entry procedures.
Am I required to wear a face mask at Red Bull Arena?
Masks are not mandatory, but we recommend all fans wear masks while attending matches.
How do I get to Red Bull Arena?
Red Bull Arena is located at 600 Cape May Street in Harrison, New Jersey and is accessible by public transportation. Visit our Transportation Hub for more information on how to get to the arena. Please note that the pre-game and post-game shuttle between Red Bull Arena and Newark-Penn will not be running.
Where should I park?
There are various public parking options within the Harrison and Newark areas. Visit our Transportation Hub for more information on where to park.
You can use Edison Park Fast for pre-paid reserved parking.
What time should I arrive at Red Bull Arena?
- Gates will open at least 60 minutes prior to the start of the match for General Admission.
What entrance should I use?
Guests are encouraged to enter the arena through the gate closest to their section. See the map below to find the gate closest to your seat. This gate will also be listed on your ticket.
Can I bring a bag?
Red Bull Arena has introduced a new bag policy beginning with the 2023 season. Fans are permitted to bring any bags sized 14”x14”x6” or smaller. Backpacks of any kind or bags larger than 14”x14”x6” are not permitted. Medical and Baby Bags are an exception but will be subject to an X-Ray search (located at Gate B1).
A limited number of secure bag lockers will be available for rent for $5. The lockers will be located next to gate B1.
Can I bring my own food?
Outside food or beverage is not permitted into the arena at this time.
Is the BULLevard open?
The BULLevard is now open. Click here to learn more. And don’t forget to visit our new interactive Hero Mirror inside the Horizon BCBSNJ Gate before kickoff!
Is the Biergarten open?
The Biergarten is temporarily closed for improvements. The target opening date is currently May 2023.
How can I purchase tickets?
We offer various ticket options for you to enjoy matches at Red Bull Arena! Click here to learn more about our Red Memberships and Flex Plans, or visit Ticketmaster.com for single match tickets.
Do I need to purchase a ticket for my child?
All children age 2 and over are required to have a ticket. Children under the age of 2 may enter the game without a ticket and must sit in the parent/guardian's lap.
Are ADA seats/accommodations available?
Yes. For more information, please email email@example.com or call us at 1.877.727.6223
How do I access my tickets?
Red Bull Arena is a mobile-only ticket facility. Please download the New York Red Bulls app to access your tickets through the Manage My Tickets tile.
Can I add my tickets to my phone’s wallet?
Yes! It is recommended that you add your ticket(s) to your Apple Wallet or Google Pay* so that you can easily enter using Tap & Go Mobile all season, which lessens the need to rely on Wi-Fi and data to enter the arena. Download the New York Red Bulls App to access your tickets and add to your phone’s wallet.
*Tap & Go Mobile tickets are currently available for iPhone users only. All Android users should continue to add tickets to their Google Pay and scan tickets as normal.
What is Tap & Go Mobile entry?
Scanning your ticket will be a breeze in 2023 with Tap & Go technology. Add your ticket to your Apple Wallet* before you arrive, so all you have to do is tap your phone and you’re in!
Open the app now to add tickets to your Apple Wallet or Google Pay OR download the New York Red Bulls App!
Tap & Go Mobile tickets are currently available for iPhone users only. All Android users should continue to add tickets to their Google Pay and scan tickets as normal.
Can I transfer my tickets to someone else?
Yes. You can transfer tickets to friends and family through the New York Red Bulls app by selecting MANAGE MY TICKETS. Please note that the transferee will need to accept our ticketing policies inclusive of the MLS health promise before the tickets are effectively transferred.
You can also transfer tickets through your online account manager CLICK HERE.
Can I resell my tickets?
Yes. You can resell your tickets through the New York Red Bulls app by selecting MANAGE MY TICKETS and selecting “Sell” for the desired tickets on TM+.
Can I print my tickets at home?
All tickets to matches at Red Bull Arena are mobile-only and can be accessed through the New York Red Bulls app. If you do not have a smartphone, please call us at 1.877.727.6223
Is Red Bull Arena a cashless venue?
Yes, Red Bull Arena has moved to being a cashless venue in order to safely welcome fans back and also increase concession line efficiency. Debit or credit cards, pre-paid credit cards, Member eCash, Google Pay and Apple Pay are all accepted. Mobile-ordering is the recommended option for concessions and will be available through the New York Red Bulls app.
Can I order concessions from my mobile device?
Yes! Mobile-ordering is the recommended option for concessions and will be available through the New York Red Bulls app.
Will the BULLShop be open?
The BULLShop is located on the west side of the Arena near section 107, and will be open for all New York Red Bulls home matches.
Will Bulls’ Corner be open?
Bulls’ Corner is now open for ticket holders with access.
Is there WiFi at the arena?
Yes. Guests can use the -RBA FREE WIFI- network.
Are standing-room areas available (Heineken Pitch Pub and Day Chaser Deck)?
Yes. Both the Heineken Pitch Pub and Day Chaser Deck standing-room areas will be available. While not required, safe distancing is still encouraged in these areas
Is the Sensory Room available?
The Sensory Room will be available for the 2023 season. Please contact Fan Services at 1.877.727.6223 if you are in need of other accommodations or visit Guest Services on matchday.
If I still have more questions, who should I contact?
More arena information can be found in our Arena Guide. Please contact Fan Services at 1.877.727.6223 should you have additional questions.