Cancelation before program start:
Cancellations that occur within 14 days of the start date, will have the option to move to another program or receive an account credit. All cancellations resulting in refund are subject to a processing fee. A $30 processing fee is applied for day camps and skills programs. A $60 processing fee will apply to all residential program cancellations. No refunds will be given for cancellations that are made within 14 days of the program start date. If you need to cancel or make changes to your program registration, please email firstname.lastname@example.org. No pro-rated portion of the program fee will be refunded for any reason other than an injury or sickness (with a doctor’s note).
If a program is cut short due to inclement weather or any other unforeseen issues, every effort is made to make-up lost time. At the time of cancelation, our team will decide the best course of action to take based on the current conditions. Credits or refunds will be determined on a program-by-program basis. Once a decision has been made, all participants will be notified via email.
COVID-19 Related Cancelations and Refund Policy:
In the event a program is canceled or postponed due to COVID-19, the following options will be available related to your registration:
- Program Change: We can switch your registration to a different program location of your choice.
- Program Credit: We can provide a program credit for the full amount you paid. This account credit will be good for any future programs with no expiration date.
- Refund: We can provide a refund for the full amount you paid. We will waive the processing fee.
Please be advised in light of the ongoing pandemic that the New York Red Bulls must reserve the right to modify or cancel programs at any time for purposes of public safety or compliance with directives from federal, state and/or local authorities. Should this result in any future scheduling changes or cancellations, we will notify all participants and parents as soon as possible and work with you on appropriate next steps, including any applicable credits or refunds.
For more Information, email email@example.com or call 1-888-370-7287.